Get a copy of everything we hold (s.23)
Email privacy@kazicouriers.co.za with the subject "POPIA s.23 access request" and the phone number on your account. We'll verify your identity before sending anything, then email you a copy of the personal information we hold, within the period required by POPIA.
Correct something we got wrong (s.24)
Most profile details, name, email, addresses, vehicle, banking, are editable directly in the relevant Kazi app. For data you can't change yourself (e.g. KYC docs already approved), email privacy@kazicouriers.co.za with the field and the correct value.
Delete your account
In any Kazi app, tap Settings → Privacy & POPIA → Delete my account. Deletion takes effect immediately: you are signed out everywhere and sign-in is disabled. After a 30-day grace period your data is purged from our production database and from backups in the ordinary course. If you change your mind within those 30 days, email privacy@kazicouriers.co.za and we will restore your account.
Uninstalled the app already? You do not need to reinstall it. Email privacy@kazicouriers.co.za with the subject "Account deletion request" and the phone number on your account. We'll OTP-verify your identity before deleting anything, and we confirm by email once it is done.
Exceptions retained by law: order and financial records, and KYC documents, are kept for the period required by SARS and applicable law; and any records we are legally required to keep (e.g. under a court order).
Object to marketing (s.11(3))
In any Kazi app, tap Settings → Notifications → Promos & deals off. We will stop sending you promotional SMS / push / email immediately. Order-status messages keep coming (you need those).
Ask for a human review of an automated decision (s.71)
Some Kazi processes are automated, driver dispatch ranking, fraud-flag triggers, driver shift caps, order price calculation. Under POPIA s.71 you can ask for a human to redo the decision.
Email privacy@kazicouriers.co.za with the order reference or account ID and the decision you want reviewed. A person will review it and we aim to respond promptly.
Full list of automated decisions: Privacy Policy §7A.
Complain to the Information Regulator
If you don't get the outcome you wanted from us, you can complain directly to the Regulator. Free service.
- Website: inforegulator.org.za
- Email: complaints.IR@justice.gov.za
- Post: PO Box 31533, Braamfontein, 2017
We respond to POPIA requests within the period required by law (the statutory cap under s.23 is 30 days). In practice we aim to deal with requests as soon as reasonably possible.
Information Officer: Manasse Matsapola · about the IO